To better assist all our users with questions about Elari, we have introduced Ask Elari. In this article, we explain everything about how to chat with our AI assistant and what you can expect.

Ask Elari is an in-app AI assistant designed to help you with all your questions regarding Elari. This assistant utilizes modern LLM (Large Language Model) techniques. Ask Elari exclusively uses our own knowledge base to find answers to your questions. This means it cannot provide answers regarding matters not documented in the knowledge base. Furthermore, Ask Elari does not have access to data within your specific Elari environment; therefore, it cannot answer questions about specific items such as processed invoices, orders, or payments.

At the bottom left of the menu, you will see the ‘Ask Elari’ button. When you click it, a chat window opens where you can ask the AI assistant any questions regarding Elari. By default, the AI assistant answers your questions in Dutch. If you ask your questions in English or German, the AI will suggest switching the conversation to one of those languages.

The AI assistant then searches for an answer in the Knowledge base. You will also see the source(s) (Knowledge base article(s)) for the answer, which you can click on if needed. The AI assistant also suggests follow-up questions; clicking these will automatically ask the question and provide an answer. You can ask as many questions as you like!

Below you can see where to find Ask Elari:

Once the chat window is open, you can start asking questions. Just like other AI language models, the AI assistant works best if you provide a brief bit of context in your question. Keep in mind that some terms and features overlap in different areas of Elari. For example, since you can review both invoices and orders, you help the assistant significantly by specifying which menu section or module your question is about.

You can easily provide feedback on the AI assistant’s answers by clicking the "thumbs up" or "thumbs down" icons. If you give a thumbs down, please indicate in the chat why you are dissatisfied; the AI can use this information to improve its responses. We will also monitor conversations to improve the content of our Knowledge base.

After you ask a question, the window is split into two tabs: next to "Answer", you can switch to "Search". The Search option can be used to find Knowledge base articles relevant to your query. Finally, via the three dots in the bottom right of the chat window, you can choose several options: change the language, maximize the screen, start a new conversation, view recent conversations, or download a transcript of the chat. You can also change the language or maximize the screen using the icons in the top right of the chat window.