During the week of January 19–23, 2026, the button (top right) “the Knowledge base has answers” will be replaced with “Ask the Knowledge base” in Elari. This button provides you with immediate access to all the help you need, including two new features: “Ask Elari” and the “the Knowledge base Success Center.”

Ask Elari is a smart in-app AI assistant (chat functionality) that provides immediate support for questions about using Elari. The AI assistant relies solely on our verified Knowledge base, ensuring you receive accurate and up-to-date information. Whether you are an end-user or an application administrator, everyone can use Ask Elari. If you get stuck, the AI assistant will guide you, potentially preventing the need to create a support ticket. After each response, you can provide feedback to help us continuously improve the knowledge base and chat functionality. Read more about this functionality in this Knowledge base article. 

The Knowledge base Success Center is the central hub for important information: contact details of your Customer Success Manager & Account Manager, release notes, invitations to themed and release webinars and, in the future, data insights, tips and personalized recommendations to optimize your use of Elari. Below is an example of the Success Center:

When you click “Ask the Knowledge base,” you will now see three options:

Thanks to the Knowledge base features in Elari, you can find what you need more quickly and easily, always available to support you whenever necessary.

Below you can see a preview of how the “Ask the Knowledge base” button looks, including the three sub-buttons.

Below you can see an example of the in-app AI assistant, "Ask Elari".

Starting with app version 1.91.0, the PDF viewing functionality in the Elari App for Android users has been updated. Displaying and reviewing annotations in PDF files is no longer supported in this version. This update is necessary to remain compliant with Google Play Store requirements and to ensure the stability and reliability of the app. With this change, we ensure consistent and future-proof operation of the Elari App.